Go ahead...click on a question and we'll do our best to answer it!

What is a Scrapbook kit club?
Why choose this club above the others?
How does billing and shipping work?
What if I sign up for multiple months and need to skip a kit or cancel my subscription altogether?
Can I combine shipping on items?
My kit came damaged, it's not what I expect, the mailman ate it, and other possible catastrophies...

What is a scrapbook kit club?
Well...that's a little hard to answer actually. I mean, there's the obvious that it is a club where every month you receive a box chock full of goodies; goodies that are of the highest quality and most tasteful designs, to help you celebrate your memories.

But the problem is the definition doesn't end there. The club is also a meeting place where people (both those who choose to purchase our kits and thse who have yet to make that decision) can come together to discuss all things scrapbooking, and a whole lot of other stuff too. We encourage you to stop by our message board and join up to check out what all the fuss is about.

But still that doesn't quite explain it because we are also here to help, to give you inspiration and motivation, and to encourage you to share your memories with the world. you can find some of our members' handywork in the gallery and find new and innovative ideas on our blog and messsage board.

But really, above all, I suppose that a scrapbook kit club is an extended family...a sisterhood of like-minded women who believe in yesterday's memories and the future's memories to be!

Why choose this club?
Well you shouldn't necessarily. Above all else we want you to make the most of your scrapbooking experience and we hope we can help you with that. We encourage you to look around and check out all of the other clubs too and find the one that's right for you! We do our best to cater to everyone but the truth is that if our style isn't your style, well we want you to be happy, and if that means suggesting another club to you that might fit your needs better we would be happy to do it! Of course that doesn't mean that you should be a stranger! We hope that you will still join our message board and chat it up with all of the other members!

How does shipping and billing work?
Pretty simple really. Shipping is "true shipping" which means that you pay whatever the post office charges us (Nothing worse than a company trying to make money off of shipping!!!). That means that you shipping costs will fluctuate month to month. Your shipping will never be more than $9.00 (since we can always use a flat rate box) but your shipping costs may be as low as $5.00. If you want a firm cost before you order just email us and we will calculate your shipping for you.

Billing is equally simple. We do not charge your card until the end of the month (usually around the 25th) and we send out your package the next day. If you are paying via Paypal then we will send you an invoice around the 25th and as soon as it is paid we ship out your kit.

Payment options. We accept all major credit cards and we do offer Paypal service. We will also accept a check or money order but please realize that this will slow down the delivery of your kit because we must wait for the check to clear before we can ship anything to you.

Skipping a month or cancelling a subscription...
Skipping a kit...well of course you can skip a month. It would be best if you could let us know as soon as you know that you want to skip a kit so that there is no error made in billing. You can pick up where your subscription left off the very next month!

Cancelling a subscription...again, things happen and we certainly don't do this for profit (I don't know any small scrapbook retailers, online or store front, that actually make any money) so if you need to cancel your subscription we will miss you and wish you the best. We know that we have a great group of ladies here and do not expect anyone to abuse this policy. Again, just because you might need to cancel your kit for some unforeseen circumstance, please don't be a stranger. We expect you to still post onour message board and enjoy the comfort and love our community can offer.

Can I combine shipping on items?
Of course you can! As you go through our shopping cart you will notice that one of our shipping options is set to combine shipping. Again, because we charge actual postage we will need to email you the total cost of your shipping but chance are you will save a good bit so please feel free to utilize this service!

Catastrophies avoided...
Well let us know immediately...there is nothing worse than getting yourself all worked up in expectations of one of our kits and then something happens to it! The sooner we know the sooner we can get the situation fixed. We do our best to deliver the highest customer service possible and, corny as it sounds, we do look at each of our members as friends and only want to see you happy, so please, no matter what the problem might be, let us know and we will do our very best to fix it!

If there is still a question left unanaswered or you need more clarification on something please, don't hesitate to contact us. Our email is custserv@go-be-creative.com